Table of Contents
Simplify and Modernize Your Business with CSQ
It is every business professional’s passion to create a better outcome at their workplace which will satisfy and delight all their stakeholders, especially customers who play a very important role.
While it is true that customers are allowed to speak their language, product or service providers must understand it in a manner that clearly tells you about their ‘Wants, Needs and Behaviours’.
Brand or not, you must know what your target audience prefers the most.The tools available today, to decipher Customer Sentiments are either cumbersome to navigate, technically rigid, or not cost-effective.
NewFangled introduces you to the world of Customer Sentiment Quester, a powerful platform that is not only powered by conversational AI but allows you to dig deeper to find out about whether a recent customer purchase decision was Impulsive or Thoughtful.
NewFangled’s product has the capacity to give you real-time analysis empowering you to maximize and improve upon customer loyalty therefore leaving the customer delighted.
Feature highlights
1. Self-Service Analytics
From what is known, when we speak of self-service analytics it does mean drag and drop or parameterization of KPI elements and the creation of Data models by a human to result in a specific output. With NewFangled’s Conversatix BI, the business user has to only command (since voice command is enabled) the tool to generate even a complex Dashboard analysis.
This is what’s meant by pure self-service analytics where even the Data modeling is done on the fly and the machine generates the code. All that is needed is a pointer to the source of Data while the system is set up for the very first time.
2. Three is enough
We talk about the 3 modes of input that NewFangled’s GenAI-driven BI requires to create a smart Dashboard or a Report. Since it takes into consideration all types of users, from the non-techie to the most advanced, NewFangled’s BI ushers in a new league of smart and intuitive business intelligence programs.
3. Data Governance capability
Since NewFangled’s GenAI-driven BI requires to be trained only once during the setup, a wide array of inputs ensures that the system is not tweaked frequently thereby directing situations that are error-free. The transparency achieved with the software code generated by that machine available for view complies with Data management standards.
Strong features like OAuth 2.0, Row-level Data access policy, Data masking, and encryption with an architecture that sits under the cover of firewalls ensure that Data governance and InfoSec compliance factors are not mere words for NewFangled’s BI.
4. Powerhouse to Manage Customer Sentiments
NewFangled’s Customer Sentiment Quester is a potent solution that gives all businesses the power to better attract and retain clients. It offers a Sentiment Data hub, 360º view across all channels, and the ability to take instant action, mainly towards handling business reputation. NewFangled’s PolusAI platform elements comprise Conversatix BI, Conversatix ETL, Data Arsenal, Xpress Stream, and the AI-driven workflow engine.
Conclusion
Almost 70% of customers feel frustrated when they do not receive a personalized experience and using tools that help companies to sense their customers’ feelings and understand their opinions shows the strongest correlation with company revenue growth, among other customer insights tools.
With Data at your fingertips, the Customer Sentiment Quester is a terrific fit, especially for companies in B2C and D2C businesses such as the BFsI industry, Retail, CPG FMCG, etc.
In short with the Ease of Use enabled by its rich NLP methodology and warp speeds made possible by NewFangled’s homegrown Push-Down algorithm, we help businesses Discover New Clients, Monetize them, Retain existing customers, and quickly find out if they are delighted or otherwise. This tool can help improve the most important stakeholder, the customer’s journey, to get a higher customer lifetime value, and enhance your brand reputation.
With over 25 years of rocking it in Sales and Marketing, Amit is the industry guru! He’s all about tackling problems that help businesses level up. He’s totally into tech that’s user-friendly and super easy to get the hang of. That’s why he’s head over heels for NewFangled’s Generative AI Platform—it’s a game-changer! Amit’s so passionate about it that he spends loads of time diving deep into its possibilities.